What is the Cost of Small Business IT Support?
One of the greatest challenges among small business owners today is deciding whether to hire in-house IT support or to outsource it.
We wan’t to help you make the best decision for your company and discuss some of the costs involved. (Although we have tried to give you some idea of the costs involved, please remember that these are merely estimates based on averages, and that the actual cost of IT support services can vary greatly, based on the needs of each business.)
According to PayScale.com, the national median income for an in-house IT tech is currently running at a bit over $40,000 per year, with the upper end of that range reaching nearly $60,000 annually. For more experienced technicians, the median pay rate is above $46,000 annually, with the upper range much closer to $65,000 yearly. These pay ranges include salary, bonuses, and profit sharing for in-house employees, but do not include benefits, such as health insurance.
If we choose a salary of $45,000 for the purpose of this comparison, we must then add benefits, sick pay, vacation time, and your annual payroll tax. These will total approximately $13,000 a year. Purchasing an IT Management System application could easily set you back by $1,000, plus training in the new application, which would likely cost about $2,500 per user. The total for one-time expenses will range from $3,500 to $10,000, depending on the number of user desktops involved. Total cost of salary and benefits for your new IT specialist would be about $58,000 per year, though it could be more.
It’s less expensive to hire Full Armor than an in-house IT tech.
For many small business owners, outsourcing their IT support needs may seem extravagant. However, this type of support can be extremely cost-effective because of the expertise being purchased, the experience the techs who visit are able to offer, and the backup provided by the team that supports them. Further, as a small business owner, you should easily be able to budget for the monthly expense, based on the system evaluation and recommendations of the company you employ as your IT support team.
Full Armor will always begin with an objective assessment of your information system, along with recommendations for the work we will perform to meet your needs. In other words, we will not “pad” the bill, but will only perform the tasks you request. This will greatly reduce the cost of IT support for your small business, rather than hiring an in-house tech and paying an annual salary, as discussed above.
With Full Armor you’ll have access to an entire team of professionals rather than just one technician.
Beyond this, we will guarantee the expertise of the tech we send you. The tech will also possess a great deal more experience than an employee, as they deal with a variety of systems every day. In most cases, there will be little they haven’t seen, which will allow them to handle your specific needs more efficiently. Further, we will assign a particular technician to your account, someone who will visit you regularly, allowing them to become intimately familiar with your information system and the needs of your business, and with whom you can build a relationship of trust over time.
Best of all, your service will always be hands-on, with a live human being in place to answer your questions.
The cost of this type of support can vary greatly, depending upon the age and number of servers and desktops being used in your organization. For the average small business, you should probably budget for something between $1,000 and $3,200 per month, a vast savings over hiring an in-house IT tech.